Frequently Asked Questions

Blackboard | E-Mail | Student Information Portal |
Computer Logon Accounts

Blackboard

How do I obtain an account for Blackboard?
Why aren't my courses listed?

I forgot my Blackboard password, what do I do?

How do I obtain an account for Blackboard?

Users can setup their Blackboard account on their own. Go to http://blackboard.uvawise.edu and click “Create Account.” You should fill in the First Name, Last Name, E-Mail, Username, and Password fields only. Please note that the use of Social Security Numbers is strictly prohibited for any of the fields and accounts using them will be deleted. Please note this account is NOT related to your computer logon account or E-Mail account.

NOTE: For "username" please use your UVa-Wise ID. For example: mst2k
Accounts that do not use this format are subject to deletion.

Why aren't my courses listed?

You will need to “enroll” in the courses for them to show up under your courses. This is separate from the actual registration process for classes. You are not automatically placed in the courses in Blackboard. Click the “Courses” tab and select the department category where their course is located. Make sure to click the “Enroll” button. An access code may be required and the user will need to see their instructor for the code. A guide on how to setup Blackboard and enroll in courses is available at: http://www.uvawise.edu/oit/accounts_services/documents/UsingBlackboard.pdf

I forgot my Blackboard password, what do I do?

You can attempt to recover your password by clicking the “forgot password” link on the login page. A new password will be E-Mailed to your E-Mail address. If this does not work, you will need to visit the Helpdesk for a reset.

E-mail

Who can sign up for a college email account?

All students, faculty, and classified staff can acquire a college email account through Information Technology. If you are a new student, new staff, or new faculty member, you must wait until your information shows up in our database for us to be able to issue you an account. This process may take up to a week or longer after your hire or enrollment.

Where do I go to request an email account?

To request an account please visit the Helpdesk located in Darden B010 (Multimedia Lab). Here, the Help Desk Technician can issue you a password so that you can access your account. For security reasons, you must present a valid photo ID for this service.

Where do I go to login to my E-Mail?

You can use our webmail client located at https://mailgw.uvawise.edu/exchange to access your E-Mail.

Why won't my webmail or E-Mail accept my password?

Passwords for E-Mail/webmail are case sensitive. The most common reason for refusing your password is that the Caps Lock key is on. Please check to see that this key is off before typing your password. Also, verify that you are typing the correct numbers and letters. Oftentimes, Zero (0) and the Letter (O) are confused as well as the Number One (1) and the Lowercase (l).

Can I choose my email address login?

Unfortunately, no. Your UVa-Wise computing ID is a computer generated name which includes the initials of your full name, a random number, and a random letter.

How do I find out someone's email address?

UVa-Wise faculty, staff, and student email addresses can be looked up on the UVa-Wise site. At the top of the page, you will see a search field. Type in the name of the person you are searching for, select the "People" radio button

 I received an "over quota" message, what does this mean?

This happens when a user’s mailbox has exceeded the maximum allowable size. You will need to delete any unnecessary files from your account. You need to be sure and delete the files from the “Deleted Messages” folder as well. Items in “Deleted Messages” are counted against the quota and should be removed.

Why can't I type in the message of an e-mail?

If you can't type in the e-mail and a red X is displayed, go directly to the login site at https://mailgw.uvwise.edu/exchange. When you log in, choose the Basic e-mail client.

How do I change my e-mail password?

1. Log in to your e-mail
2. Click OPTIONS
3. Scroll to the bottom of the page and click CHANGE PASSWORD
4. Type uvawise.edu into the Domain Field
5. Type your USERNAME into the Account Field
6. Type your OLD PASSWORD INTO THE Old Password Field
7. Type your NEW PASSWORD into the New Password Field
8. Retype your NEW PASSWORD into the Confirm New Password Field
9. Click OK

Student Information Portal

I don't know my student ID or Pin?

Use the cocoadmin link to email the cocoadmin with your first and last name and they will respond with instructions on how to login. You may also visit the Helpdesk for assistance.

I've forgotten my PIN, now what do I do?

Email the cocoadmin and they will reset your PIN to the default setting. You may also visit the Helpdesk for assistance.

I want to see a list of the classes that are still open what do I do?
Use the course search link in the student portal, select open class and then select the correct semester to see a list of all open classes.

Computer Logon Accounts

What is a computer logon account?

All users at UVa-Wise must have a computer logon account to use any computer.

Where do I obtain my computer logon account?

You will need to visit the Helpdesk in Darden Hall B010 (Multimedia Lab) to obtain your account. Please note that you must present a valid photo ID for this service. New faculty/staff will be informed by OIT of their account information at the time their computer is setup.

My account says that it is "locked out" What does this mean?

This error means that your password has been entered incorrectly too many times. You must visit the Helpdesk to have your account unlocked or reset.

The password I want to use is not accepted, what are the password requirements?

Passwords must be at least 8 characters long. They must contain 3 of 4 group elements:
-An uppercase letter (ABC)
-A lowercase letter (abc)
-A number (123456)
-A non-alphanumeric character (!@#$%^)

Passwords are required to meet these security requirements.

My password says it will expire soon, what do I do?

Passwords must be changed at certain intervals. This is to further ensure security of the systems. You will need to change your password to a different password. Please note, your old password will not be accepted as a new password. Your new password must also meet the complexity requirements.

What is my "sharespace"?

All student users are issued a 50MB sharespace. This is a "roaming" storage space for you to save your files. This is available on any UVa-Wise computer you login to under "My Computer" or is accessible by using the "My Documents" folder.