COVID-19 Frequently Asked Questions

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COVID-19 Symptoms & Testing

I traveled outside of Wise County, do I need to be test for COVID-19?
If you visited a hotspot, attended a gathering of more than 15 people, or neglected to wear a face covering and follow other public safety measures while traveling, email to describe your recent travel and see if you need to be tested as you visit or return to campus.

I have symptoms of COVID-19. Who should I contact for testing?
If you are experiencing symptoms of COVID-19, you should contact your primary care physician or the UVA Health Clinic at Wise to be tested. The Clinic can be contacted at or 276-376-3475. The Clinic conducts testing for symptomatic patients on Monday and Thursday.

I tested positive for COVID-19. What do I do? Who do I call?
If you are a student and test positive for COVID-19, you must report your result to the campus Health Clinic. If you live in on-campus housing, Chief Housing Officer Josh Justice will be in touch to coordinate your quarantine (providing meals, laundry, and other services which will ensure your quarantine, as well as a safe, private space as you recover).

If you do not live on campus, you must stay home. Students not living on campus are asked to quarantine in their residences.

Employees who test positive must report their result to Stephanie Perry, Director of Human Resources, via email

I have been exposed to COVID-19 and asked to quarantine. How can I quarantine and how long will I be expected to do so?  
If you are a student who has been exposed to COVID-19 and are required to quarantine according to Virginia Department of Health (VDH) and/or UVA Health Clinic (at Wise) direction, you will be required to quarantine for at least 10 days. On-campus students will be assigned a space on campus for quarantine where they are provided with meals, laundry, etc. Students not living on campus are asked to quarantine in their residences. Please send any documentation you received from VDH instructing you to quarantine to the UVA Health Clinic at Wise by emailing (be sure to include your name and the date of exposure in a PDF). Do not leave your quarantine location during your period of quarantine. Near the end of your quarantine, you will be required to complete a viral PCR test. If it is negative and you have no symptoms, you will be released from quarantine by Clinic.

If you are a member of the UVA Wise faculty or staff who has been exposed to COVID-19 and are required to quarantine according to Virginia Department of Health (VDH) and/or UVA Health Clinic (at Wise) direction, you must report that to your supervisor and Stephanie Perry, Director of Human Resources. 

How can I sign up for a COVID-19 vaccine?
To register to receive a COVID-19 vaccine from VDH, please visit the Vaccinate Virginia website. Vaccinate Virginia also has a support phone number which you can call to answer your questions related to vaccination.

Spring 2021

I have not completed my return to campus testing but want to come to campus for classes, intramurals, activities, etc. What should I do?
A negative COVID-19 test is required to begin the semester in person at UVA Wise this spring, whether you are attending classes or participating in events. If you have a negative test result from the last 14 days, email it to now so you can be added to our in-person class and activity rosters. If you still need to test, you can do so at a testing location close to you and send your results to Please note that your test should be a viral PCR or rapid antigen test; antibody tests will not be accepted. (One option local to Wise is to set up a test with Dr. James Potter at 276-679-5437, but do be aware that any tests you initiate will be billed to your insurance and are completed at your expense.)

Can I test at my doctor’s office and fax the results?
You can complete a COVID-19 test with your doctor and send the results to The test will need to be taken within 10 days of your return to campus, and should be a viral PCR or rapid antigen test; antibody tests will not be accepted. When you send your results to the UVA Clinic at Wise, please be sure results are sent in a PDF format, that the results show the date of your test, and ensure your first and last name are listed on the results page. 

If I have tested positive within the last 90 days, do I need to test again?
As long as the UVA Wise Clinic on campus has your positive test result on file, you will not need to test again within 90 days. You can verify your information with the Clinic using the email

I'm locked out of my Let's Get Checked account. How can I access it? 
If you have attempted to reset your LGC password and cannot access your account, try to reset your password on the LGC website, instead of using the app on your phone. If this option fails, please contact LGC support and they can assist you in resetting your password using their internal systems. The LGC support number is 888-397-5754. 

Safety Guidelines

What safety measures is UVA Wise taking to prevent the spread of COVID-19?
UVA Wise is following the Higher Education Reopening Guidance report published by the Virginia Department of Health including, but not limited to:

  • Reduced capacity in classrooms to ensure physical distancing
  • Use of face coverings
  • Enhanced cleaning and sanitization of campus spaces
  • Promotion of good hygiene and social distancing best practices

The College is also monitoring best practices for Colleges, Universities, and Institutions of Higher Learning as established by the Centers for Disease Control and will continue to implement many measures to heighten safety.

Are face coverings required on campus?
Yes, it is vital we do everything possible to prevent the spread of COVID-19 to students and fellow employees. The University’s mask policy applies to Wise and requires that all students, faculty, staff, and contractors must wear masks (covering the nose and mouth) at all times when they are inside, except when they are alone (or with their roommates) and in their private spaces (e.g., dorm rooms, apartments, or individual offices). When they are outside, they must wear a mask when they cannot maintain a physical distance of at least six feet.  Please see the full policy for exceptions to this requirement.

Who needs to complete a daily health check through HOOS Health Check?
All students, faculty, and staff are required to complete a daily health check through HOOS Health Check each day that they are coming to campus.

How do I use the Hoos Health Check app?
The HOOS Health Check app is available for free download in the Apple and Google Play stores. You will use Netbadge to log in to the app. You can learn how to obtain a Netbadge account on your own, but if you experience issues, please contact the UVA Wise Information Technology Department to troubleshoot and learn more about the terms of use and privacy policy. You can also complete the daily health check on the HOOS Health Check website. If you are an employee without a smartphone or internet access at home, you may submit a paper form to your manager when you arrive at work. Please check with your manager if you need copies of the form printed for you. If you are experiencing viral symptoms, do not report to work.

Is Let’s Get Checked related to HOOS Health Check?
No, Let’s Get Checked is a third-party vendor that the University has contracted with for COVID-19 testing. 

How does dining services differ from previous academic years?
Smith Dining Commons is open for students and employees who wish to enjoy the all you care to eat experience in accordance with Governor Northam’s Executive Order 63. All retail dining locations are open and available to students, faculty, and staff with expanded options for take-out and socially distanced seating, with the exception of Chic-Fil-A, which is takeout only. Please visit the Dining Services Website for up-to-date information.

Where can students find updated policies & procedures?
The Student Handbook has been updated to include a “COVID-19 & Student Responsibility” statement. It is the responsibility of the student to read, understand, and follow the expectations outlined in the Student Handbook, which pertains to curricular, co-curricular, and extra-curricular settings such as student organizations and fraternities and sororities. Students who violate the outlined policies, procedures, and practices place the College community at risk and may be cited and referred to the Student Conduct process.

Courses & Academic Information

What does the Spring 2021 Academic Calendar look like?
Classes began on January 19, 2021. Spring Break will be reduced from a full week to a two day spring holiday for students on March 11 and 12, 2021. Faculty and staff will receive a day off on Friday, March 12, 2021.

How are my courses scheduled this spring?
We will return to our normal 16-week semester for all classes. In other words, we will not observe a block schedule in the spring.

There will be four types of courses:

  • Hybrid (H): A mix of in-person and online delivery, depending on health and safety considerations. Students WILL be able to request remote accommodation (deadline: January 8)
  • Fully Face to Face: In-person classes with NO remote accommodation
  • Online Synchronous (OS): Fully online courses that meet at a regular time via Zoom or another virtual platform
  • Online Asynchronous (OA): Fully online courses with no scheduled meeting time; students complete assignments by designated deadlines at their own pace

What options do I have for purchasing my textbooks?
You can visit to purchase your books and either have them shipped or pick them up in the store. Rental options are now available through the online store.

If you would like to purchase in store, please bring a paper copy of your schedule. Students are not allowed in the textbook section and a paper copy will assist the staff in getting the textbooks you need. To assist and follow social distancing guidelines, please follow the floor signage to maintain six feet of distance while you are waiting in line. Masks are required in the store. Should you have any additional questions, please contact the bookstore at 276-328-0210.

    What academic support can I access?
    As is true during every semester, the Academic Support Center at UVA Wise will provide academic coaching, tutoring, disability services, and other types of support to you. During this time, the Center will expand their offerings to include virtual online office hours, online academic coaching, online tutoring, tech tutors, and more. Academic Support will also continue their first-generation college student programming, bringing awareness, recognition, and support to many UVA Wise students.

    Housing & Residence Life

    How does living on campus differ from previous academic years?
    Residential living this year looks different in a number of ways to minimize the spread of COVID-19. All residents must follow the College’s protocols. Housing & Residence Life along with other College partners have implemented the following measures:

    • Additional hand sanitizer stations have been installed throughout the residence halls.
    • Common bathrooms adhere to reduced occupancy and stricter physical distancing standards.
    • Some common areas and lounge spaces are closed off and other areas have been modified to allow for appropriate physical distancing standards.
    • Housekeeping staff are cleaning common areas, bathrooms and other high traffic areas more frequently. However, keeping common areas clean requires effort from everyone and we ask that all residents do their part, as well. For example, you can help by ensuring that trash is disposed of properly and wipe down any surfaces in common areas before and after using them.

    In addition, one residence hall is reserved for students in case residential students must quarantine or isolate. This location will be managed in close coordination with the Virginia Department of Public Health.

    The UVA Wise Guide to Campus Living outlines all housing and residence life policies and procedures, includes helpful information about life on campus, resources, and information important to know before moving in to our residential community.

    Are guests permitted in residence halls?
    Access to residential rooms and living spaces in on-campus residences is limited to building residents and select staff only. Overnight guests are not currently permitted. This change in policy will be reviewed and evaluated as the academic year progresses.


    Will there be NCAA Division II athletics on campus this spring?
    After pausing intercollegiate games in the South Atlantic Conference this fall due to the COVID-19 pandemic, the Highland Cavaliers will resume competition this semester in sports that traditionally play in spring as well as fall sports such as football, volleyball and basketball. Just as they did during fall practices and winter basketball games, coaches, players and staff will adhere to COVID-19 mitigation strategies including wearing face masks, increasing sanitation, regularly testing for the coronavirus and maintaining social distancing. You can cheer on the Cavaliers by live streaming their games on the UVA Wise Athletics website.