COVID-19 Frequently Asked Questions

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COVID-19 Symptoms & Testing

I traveled outside of Wise County, do I need to be re-tested?
If you visited a hotspot, attended a gathering of more than 15 people, or neglected to wear a face covering and follow other public safety measures while traveling, email to describe your recent travel and see if you need to be retested as you return to campus.

I tested positive for COVID-19. What do I do? Who do I call?
If you test positive for COVID-19, the Virginia Department of Health will alert the UVA Health Clinic at Wise. In addition to being there to assist you in your recovery, the staff at the Clinic will protect your privacy. If you live in on-campus housing, Chief Housing Officer Josh Justice will be in touch to coordinate your quarantine (providing meals, laundry, and other services which will ensure your quarantine, as well as a safe, private space as you recover).

If you do not live on campus, you must stay home. Or, if you plan to live on campus but have not yet moved to campus, please do not proceed with your move to campus. Instead, follow CDC guidelines to self-quarantine and contact your advisor about adjusting your course schedule. To process a request for Remote Instruction, log in to, click on the “Students” tab at the top, and then on “Request for Remote Instruction” on the left-hand navigation panel. For questions, email

Who is responsible for contact tracing when a member of the UVA Wise community tests positive for COVID-19?
In addition to having the expertise and infrastructure to manage public health, the Virginia Department of Health executes critical COVID-19 management tactics like contact tracing when a member of our community tests positive, because they can ensure each patient’s confidentiality according to HIPAA guidelines, which establish national standards to protect individuals’ medical records and other personal health information and applies to health care organizations. Should one of our UVA Wise community members test positive, or earn a presumptive positive diagnosis, you may be contacted by VDH if you’ve come in contact with the individual, as part of the contact tracing process, but that is determined by VDH’s specifications for contact tracing.

UVA Wise is complementing VDH’s work and protecting our community through several measures, including pre-arrival and prevalence testing. The College is also encouraging each member of our community to wear a face covering, avoid gatherings, maintain social distancing, and complete daily symptom tracking through the HOOS Health Check app.

What happens if I test positive or am exposed to someone who tests positive for COVID-19?
If you are a residential student and you experience COVID-19 symptoms, test positive, or have been exposed to COVID-19, you may be required to relocate to an alternate housing assignment on-campus. You are required to follow the UVA Health Wise Clinic/Virginia Department of Health instructions regarding isolation and quarantine.

If you are a commuter student and you experience COVID-19 symptoms, test positive, or have been exposed to COVID-19, you may be required to self-isolate or quarantine at home. You are required to follow the UVA Health Wise Clinic/Virginia Department of Health instructions regarding isolation and quarantine. Students who do not reside on campus will not be permitted to isolate or quarantine on campus.

Safety Guidelines

What safety measures is UVA Wise be taking to prevent the spread of COVID-19?
UVA Wise is following the Higher Education Reopening Guidance report published by the Virginia Department of Health including, but not limited to:

  • Reduced capacity in classrooms to ensure physical distancing
  • Use of face coverings
  • Enhanced cleaning and sanitization of campus spaces
  • Promotion of good hygiene and social distancing best practices

The College is also monitoring best practices for Colleges, Universities, and Institutions of Higher Learning as established by the Centers for Disease Control and will be implementing many measures to heighten safety as fall approaches.

Are face coverings required on campus?
Yes, it is vital we do everything possible to prevent the spread of COVID-19 to students and fellow employees.  The University’s mask policy applies to Wise and requires that all students, faculty, staff, and contractors must wear masks (covering the nose and mouth) at all times when they are inside, except when they are alone (or with their roommates) and in their private spaces (e.g., dorm rooms, apartments, or individual offices). When they are outside, they must wear a mask when they cannot maintain a physical distance of at least six feet.  Please see the full policy for exceptions to this requirement.

Who needs to complete a daily health check through HOOS Health Check?
All students, faculty, and staff are required to complete a daily health check through HOOS each day that they are coming to campus.

How do I use the Hoos Health Check app?
The HOOS Health Check app is available for free download in the Apple and Google Play stores. You will use Netbadge to log in to the app. You can learn how to obtain a Netbadge account on your own, but if you experience issues, please contact the UVA Wise Information Technology Department to troubleshoot and learn more about the terms of use and privacy policy. You can also complete the daily health check on the HOOS Health Check website. If you are an employee without a smartphone or internet access at home, you may submit a paper form to your manager when you arrive at work. Please check with your manager if you need copies of the form printed for you. If you are experiencing viral symptoms, do not report to work.

Is Let’s Get Checked related to HOOS Health Check?
No, Let’s Get Checked is a third-party vendor that the University has contracted with for COVID-19 testing for students.

How does dining services differ from previous academic years?
Smith Dining Commons is open for students and employees who wish to enjoy the all you care to eat experience in accordance with Governor Northam’s Executive Order 63. All retail dining locations are open and available to students, faculty, and staff with expanded options for take-out and socially distanced seating, with the exception of Chic-Fil-A, which is takeout only. Please visit the Dining Services Website for up-to-date information.

Where can students find updated policies & procedures?
This year, the Student Handbook has been updated to include a “COVID-19 & Student Responsibility” statement. It is the responsibility of the student to read, understand and follow the expectations outlined in the Student Handbook, which pertains to curricular, co-curricular, and extra-curricular settings such as student organizations and fraternities and sororities. Students who violate the outlined policies, procedures, and practices place the College community at risk and may be cited and referred to the Student Conduct process.

Courses & Academic Information

What does the Fall 2020 Academic Calendar look like?
Classes began on Wednesday, August 26, 2020. Due to the delayed start of classes, coursework and finals will now extend beyond the Thanksgiving holiday. After Thanksgiving, students will remain off-campus and will complete remaining coursework and finals online. View the complete 2020 Academic Calendar.

How are my courses scheduled this fall?
Courses are being taught in one of two 8-week blocks (Block A or Block B) or as a full, 16-week semester course (Block C). All Block A and B courses meet on MWF and all Block C (full semester) courses meet on Tuesday and Thursday. Three-credit hour courses in Block A and B meet for 2 hours in each session and three-credit hour courses in Block C meet for 1.5 hours in each session. Classes are held throughout the day and in the evening.

What does the Spring 2021 Academic Calendar look like?
Classes begin on January 19, 2021. Spring Break will be reduced from a full week to one spring holiday for students, faculty and staff on Friday, March 12, 2021.

How are my courses scheduled this spring?
We will return to our normal 16-week semester for all classes. In other words, we will not observe a block schedule in the spring.

There will be four types of courses:

  • Hybrid (H): A mix of in-person and online delivery, depending on health and safety considerations. Students WILL be able to request remote accommodation (deadline: January 8th)
  • Fully Face to Face: In-person classes with NO remote accommodation
  • Online Synchronous (OS): Fully online courses that meet at a regular time via Zoom or another virtual platform
  • Online Asynchronous (OA): Fully online courses with no scheduled meeting time; students complete assignments by designated deadlines at their own pace

What options do I have for purchasing my textbooks?
You can visit to purchase your books and either have them shipped or picked up in the store.  Rental options are now available through the online store.

If you would like to purchase in store, please bring a paper copy of your schedule. Students are not allowed in the textbook section and a paper copy will assist the staff in getting the textbooks you need. To assist and follow social distancing guidelines, please follow the floor signage to maintain six feet of distance while you are waiting in line and masks are required in the store. Should you have any additional questions, please contact the bookstore at 276-328-0210.

What will happen to courses if infection rates rise?
All courses will incorporate technology so that faculty and students are prepared to move to a mobile learning platform if coronavirus infection rates rise to an unhealthy level.

  • Some courses will be taught primarily in person, but with the opportunity for students who are immunocompromised to participate in the class via livestreaming and with some aspects of the course delivered online for all enrolled students.
  • Some courses will be “hybrid” – they will meet in person for about half of the time and for the other half, content will be delivered and assignments completed online.
  • Some courses will be fully online, but taught synchronously. In this case, faculty and students will meet via Zoom or another platform at a scheduled time each week. Assignments and activities will all be online.
  • Some courses will be fully online, but taught asynchronously. In this case, most of the courses content will be web-based and completed at the student’s own pace. Occasional meetings of all enrolled students at a designated time may occur.

What academic support can I access?
As is true during every semester, the Academic Support Center at UVA Wise will provide academic coaching, tutoring, disability services, and other types of support to you. During this time, the Center will expand their offerings to include virtual online office hours, online academic coaching, online tutoring, tech tutors, and more. Academic Support will also continue their first-generation college student programming, bringing awareness, recognition, and support to many UVA Wise students.

Housing & Residence Life

How does living on campus differ from previous academic years?
Residential living this year looks different in a number of ways to minimize the spread of COVID-19. All residents must follow the College’s protocols. Housing & Residence Life along with other College partners have implemented the following measures:

  • Additional hand sanitizer stations have been installed throughout the residence halls.
  • Common bathrooms adhere to reduced occupancy and stricter physical distancing standards.
  • Some common areas and lounge spaces are closed off and other areas have been modified to allow for appropriate physical distancing standards.
  • Housekeeping staff are cleaning common areas, bathrooms and other high traffic areas more frequently. However, keeping common areas clean requires effort from everyone and we ask that all residents do their part, as well. For example, you can help by ensuring that trash is disposed of properly and wipe down any surfaces in common areas before and after using them.

In addition, one residence hall is reserved for students in case residential students must quarantine or isolate. This location will be managed in close coordination with the Virginia Department of Public Health.

The UVA Wise Guide to Campus Living outlines all housing and residence life policies and procedures, includes helpful information about life on campus, resources, and information important to know before moving in to our residential community.

Are guests permitted in residence halls?
Access to residential rooms and living spaces in on-campus residences is limited to building residents and select staff only. Overnight guests are not currently permitted. This change in policy will be reviewed and evaluated as the fall semester progresses.


Will there be NCAA Division II athletics on campus this fall and spring?
The South Atlantic Conference Presidents Council has made the decision to begin intercollegiate competition in men’s and women’s basketball for the 2020-21 season on November 21. The fall 2020 sports season has been postponed until Spring 2021.